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1-How do I know if I have placed the order correctly?

After logging in as a member and placing your order, a confirmation email about your order will be sent to your registered e-mail address.

2- What are my paying options? Is there pay at the door?

You can pay by credit card or wire transfer. We do not have a pay option at the door.

3-When will my order be shipped? Which cargo do you work with?

If your order is for the sewing period of the products; it will be delivered to the cargo within 2 - 4 working days following the end of this period.

Your order with products that do not have a sewing time is shipped within 2 - 4 working days after receiving the order confirmation.

All Domestic orders are shipped by Domestic Cargo.

4-How can he find out which products have a planting period?

In the product descriptions section, information is written about whether the product has a production period or how many days it has, if any.

5-How will I track my cargo?

You can track your order with the shipping tracking code that comes to your SMS and e-mail address.

Or you can get information from our Whatsapp line at +90 531 781 55 77 .

6-With which cargo company do you make overseas shipments? How do I track?

We ship via PTS World Wide Express. You can follow up by contacting us.

Our Whatsapp Line: +90 531 781 55 77

7- Is there a shipping fee for overseas shipments?

Yes, for orders placed from abroad, an average shipping fee of 35-40€ will be added to your cart total. The shipping fee for returns and exchanges belongs to you.

8- Can I pick up the product I bought online from the store?

Yes, you can pick up the product you bought on our website from the store.

After placing your order, you must inform us on +90 531 781 55 77.

9- Can I exchange or return the product I bought online from the store?

You can exchange products at our stores; returns are not accepted.

10- Will I pay the shipping cost of the products I send for a refund or exchange?

Yes, the shipping fee for exchanges and refunds belongs to the customer. All cargoes sent by us belong to us.

11- How long will it take to pay back after the refund?

After your return arrives at the warehouse, it is checked whether it meets the return conditions and the refund procedures for the products that are eligible for refund are completed within 10 business days. The period of reflection of the refund on your account after the refund is made by us varies depending on the bank processes. You can track your refunds by contacting your bank.


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